on orders of $99 or more

Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!

What steps should I follow to return a product?

1. Download RMA Form from our Website.
2. Fill out an RMA Request form and Email or fax it to us.
3. We will provide a RMA number via email or fax.
4. Once you've received your RMA number, pack your items in the box you received from or a similar box.
***Be sure to include all the accessories.
5. Ship your item(s) back to
***We do not accept freight collect packages on returns.

We will refund or replace your item(s). Depending on what you requested, we will refund you by check, credit your account, or replace your item. Please be aware that it can take as long as 30 days until you receive your credit or replacement item.

If you would like to speak with a customer service representative, call us at 1-888-724-7874.

Can I return books, kits, software, grab bags, or special order items?

Sorry, we cannot accept returns on any of these items.

Approximately, how long will it be before I receive a credit or a replacement item in the mail?
Issued credits and replacement items will arrive within 30 days after you've shipped your return.

Do I need an RMA number to return a product to
Yes. Please request one with our RMA Request form, and write it on the outside of your box with permanent marker before you ship it back to

Where should I send my return shipment?
Please send it to:
C/o. RSR Electronics Inc.
ATT: Returns
900 Hart St., Rahway, NJ 07065

Must I return every accessory when I send in a return? What else should I include with my RMA?
Yes, you must include all accessories when you return your products to Please include everything you're returning, and write your RMA number with permanent marker on the outside of the box you ship to

When is a restocking fee applied? How much is the fee?
We charge a 20% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.

What does the warranty cover?
All purchases come with a 90-day warranty against any manufacturing defects. Defective items must be shipped prepaid. This warranty shall not apply to any item where defects have been caused by improper customer assembly, failure by customer to follow instructions, product modification, and negligent or improper operation.

Published Pricing
We make every effort to keep pricing up to date but published pricing and discounts are subject to change without notice. We are not responsible for typographical errors in our catalog or on the website. Photos are representative and product appearance may vary.’s Limitation of Liability shall not be liable for any incidental, special or consequential damages for breach of any warranty, expressed or implied, directly or indirectly arising out of’s sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause. Products sold by are not authorized for use as critical components in life support devices or systems.
Who pays for the shipping if the product needs to be returned for replacement or repair under the warranty?
You must pay all shipping costs for returning the defective item to